Website Troubleshooting
What do I do if I encounter errors when browsing the website?
If you encounter:
- error messages such as "No resource found" or "The page you requested does not exist."
- an unexpected view such as misaligned headers, missing shopping cart icon, missing “Sign In/Register” options
- issues seeing the images or price of the products
- issues with checkout or your shopping cart
Refresh the page, delete the cookies and reboot your device.
What do I do when I get the following error message: “We could not process your transaction. Please check your credit card information”?
The name and billing address provided must match exactly with the name and address on your credit card statement. If you continue to experience problems, please contact your credit card issuer for assistance, or try another credit card.
What do I do if my session times out?
After 15 minutes of inactivity on the payment page, you will not be able to complete your transaction. Please refresh the page and complete the checkout process again.